On your BEN360 dashboard, you’ll see a real-time list of Tasks & Tickets that the Benafica team is actively working on behind the scenes. This section keeps you fully informed so you always know what’s happening with your ICHRA administration.
- Tasks are system-generated items, such as new enrollments, failed payment alerts, missing documents, etc.
- Tickets are user-generated requests, like employee requests for qualifying life events, coverage updates, or issues submitted to the support team.
