Understanding Tasks and Tickets: Staying in the Loop
On your BEN360 dashboard, you’ll see a real-time list of Tasks & Tickets that the Benafica team is actively working on behind the scenes. This section keeps you fully informed so you always know what’s happening with your ICHRA administration. Tasks are system-generated items, such as new enrollments, failed payment alerts, missing documents, etc. Tickets […]
Assigning and Editing Key Contacts
Key contacts are the main points of communication for your organization. You can easily view, edit, or add them from the View Employer Details tab in BEN360. Please note: Adding people as key contact is for informational purposes only. If you want someone to have administrative access to your organization, add them as an admin. […]
Switching Between Multiple Employer Accounts
If you manage more than one organization in BEN360, you can easily switch between employer accounts without logging out. Click your profile icon in the top right corner of the screen. Select “Switch Employers.” If you’ve been added to multiple organizations, you’ll see them listed on this page. Click the employer name you want to […]
Adding and Managing Employer Admins
Admins have access to manage your organization’s settings, employee information, and plan details within BEN360. You can view and update admin permissions directly from your View Employer Details tab at the bottom. To manage admins: At the bottom of the View Employer Details page, you’ll see a list of current admins. To revoke access, click […]
Viewing Your Employer Profile and Company Details
Once your participation and plan documents are finalized, Benafica will create your employer profile in the BEN360 system. This profile stores your organization’s key information and serves as the central hub for managing your account. From the View Employer Details tab, you can: View your company information such as name, address, tax ID, email, phone, […]
How to Log In and Access Your Employer Dashboard
When your organization is set up in BEN360, you’ll receive a welcome email inviting you to create your account. Follow these steps to get started: Open your BEN360 welcome email and click the link to sign up. Create your username and password. Verify your email address by entering the 6-digit verification code sent to your […]
Tracking Employee Enrollment Status
BEN360 gives you a real-time view of where every employee is in the enrollment process. Under the “View All Employees” tab, you can quickly see which employees have activated their accounts, who has started enrolling, and who has completed plan selection. Where to Find Enrollment Status Navigate to Employees → View All Employees. Here you’ll […]
Adding and Onboarding a New Employee
After your initial onboarding is complete, you’ll need to manually add any new hires to the system as they join your organization. Click “Add Employee” in the left menu bar. The screen will populate with the information you need to enter. Add Employee Details: First and Last Name Gender Date of Birth Social Security Number […]
Preparing for Open Enrollment with BEN360
Benafica will partner with you to plan and execute a smooth and compliant Open Enrollment (OE) period. Our team will coordinate logistics, timeline planning, and employee communication so your organization is fully prepared for the upcoming plan year. Benafica will help you: Comply with any notice and timelines required by law Confirm your Open Enrollment […]
How do I get a copy of my health insurance ID card?
You will receive your ID cards in the mail directly from your insurance carrier within 10-14 days (about 2 weeks) from the start date of your plan. For example, if your health insurance plan start date is January 1, expect to receive a physical copy of your ID card in the mail on or around […]